After being told she couldn’t customize her order the way she wanted, an angry McDonald’s customer took things to a shocking level—turning from a dissatisfied guest into a full-blown attacker.
The incident happened when Cheriss Helena Cleveland stopped by the fast-food restaurant for breakfast. Like many other customers, she wanted a slushy, but with a twist—she requested a mix of all three flavors. When the employees politely explained that the drink couldn’t be customized that way, Cleveland didn’t take the answer well.
What followed was anything but ordinary. Instead of simply accepting the response and choosing another option, Cleveland’s frustration escalated into outright aggression. Witnesses say she became increasingly combative, pushing boundaries—literally. Refusing to take no for an answer, she stormed behind the counter, determined to make the drink herself.
At first, the employees showed remarkable patience. Even as Cleveland shoved, cursed, and physically pushed them, they attempted to de-escalate the situation. But she refused to back down.
Then, things took a dangerous turn. Cleveland threw ice at the workers before physically attacking one of them. That’s when the employee—who had been holding back—finally defended herself. In just a matter of seconds, she subdued Cleveland, making it clear that patience has its limits.
Despite the chaos, the employees remained professional. They urged bystanders to call the police while keeping the situation under control.
Even after the confrontation, Cleveland showed no sign of remorse. Instead of apologizing, she taunted the workers, daring them to report her, seemingly convinced she could walk away without consequences.
Moments later, however, reality hit. A police officer arrived and arrested Cleveland on the spot. She was charged with two counts of misdemeanor assault and was ordered to stay away from the restaurant.
In the end, what started as a simple breakfast order turned into an unforgettable lesson: no matter how badly you want a drink customized, attacking employees won’t get you what you want—except a trip to jail.
